Terms & Conditions


Last Updated: 17/08/2016


The terms and conditions set forth herein, apply to all orders placed on this website.  Any occurrences of the terms “Website Systems”, WebsiteSystems”, “our”, “we”, ”us”, “site” and “this website”, refers to WebsiteSystems.co.uk.  This website is owned and operated by Ecommerce Websites Ltd (Company Number: 10424417).   By placing an order on this website (or by ordering our services via a third party website), you agree to and fully accept these terms and conditions.   By agreeing to these terms and conditions, you are also agreeing to the terms and conditions set our in our privacy policy.   Your statutory rights are not affected by any of these terms.  Once we have received an order from you and can confirm payment, we have accepted your order and enter into a contract with you to supply you with your chosen service.  Your contract for supply is with Ecommerce Websites Ltd (Company Number: 10424417)  Payments made via PayPal or Sage Pay will reference WebsiteSystems or DStubbs Sales respectively.

Our Goals

We specialise in e-commerce website solutions.  Our goal is to provide our clients with the best website system on the market, to ensure you can create your own functionality rich, professional e-commerce website as quickly and as easily as possible, and be in full control of it.  Basic computer skills are necessary, but no HMTL, PHP, or MySQL knowledge is required.  We provide you with a front end ecommerce website coupled with a back-end admin system.

After you’ve setup your website, you will be an expert with the admin system that we provide and you will be able to make changes to your website whenever you need to.  Update your prices, set special offers, add new products, and manage stock levels, all by yourself from your admin system.   Website Systems are setup with 24-48 hours of placing your order.

Website Setup Timeframes

Most system setups are completed within 24 hours after receiving your order.  However, we may take up to 48 hours at busy periods.   Once we receive your order, we will e-mail you to verify the domain name you would like to use for your new website, and will proceed with setting up your new website system.  

Once fully setup and activated, we will e-mail you your login data for your website system where you can start working on your new website straight away.  You will also have access to a separate secured system, where you can setup unlimited e-mail addresses and e-mail redirects for your chosen domain.   Unlimited e-mail accounts are included with all website systems and once setup, can be accessed via the secure web-mail system.    

Once we have provided you with your login data, the rest is all down to you, but don't be too daunted, the website system is easy to use and once your comfortable with it, you will be flying through your website setup.   Its a great sense of achievement to build your own website, you will be very proud of yourself when its completed.

Website Errors

If we have made an error on the website and a service has been priced incorrectly, either directly or via a special offer promotion, we reserve the right to cancel your order before we accept it.     In these circumstances, we will notify you by e-mail of the correct price for the service you have ordered and you will have the option to either pay the difference, or cancel your order and receive a full refund.

Pricing and VAT

All the prices on this website are fully inclusive of any applicable VAT.  We reserve the right to adjust our prices at any time and without prior notice, for new customers, however, monthly hosting fees are set at the time you order your website and will not increase over time.   Currently, no VAT is applicable on any sales generated through this website as we are not currently VAT registered.  This is currently due to trading under the VAT threshold.  At this time, order totals do not include VAT, no VAT is charged on any items sold on this website.  We will provide an invoice for you’re order, however it will not be a VAT invoice.   Please do not request a VAT invoice, because one cannot be provided.     Our VAT status may change in the future and without notification.   We reserve the right to immediately increase our prices by 20% to cater for VAT should the need to register arise.

Monthly Hosting Fees

All of our website setups incur a one-off setup fee (Varies), and a monthly hosting fee (Varies).  Once you have purchased a website system from us, and paid the initial setup fee, there will be several options available to you to pay the monthly hosting fees for your website.    We can process a monthly / quarterly / annual subscription fee via PayPal, or you can setup a standing order with your Bank and pay us directly.  Alternatively, we can process an annual hosting fee, every year over the phone with a Credit or Debit Card.    Options are also available to pre-pay your hosting fees upfront for up to 10 years in advance, with big discounts available on our long term pre-pay hosting packages.

We reserve the right to adjust our setup fees and/or monthly hosting fees for new customers at any time and without prior notice.   Existing customers however, will benefit from fixed monthly hosting fees, for the life of their website.  The monthly hosting fees are set at the time of your order and will not increase over time. We guarantee this.

Hosting

Your website will be hosted on our secure, super-fast, ultra reliable Apache servers, with our 99.9% up-time guarantee.   We are confident you will love the speed and smoothness of your website.   Linux servers are also a lot less susceptible to viruses and malicious software, than other traditional servers, so you can rest assured your site should be safe.

If for some reason, we experience issues with our continuity of service and you experience problems with accessing your website, admin area, cPanel or emails, you agree not to hold us financially responsible for any loss of income that you may incur.  We promise to get any hosting issues sorted out as quickly as possible to reduce the impact to your website.

Affiliate Program Terms and conditions

If you have a website in our area of business and believe you can send us quality traffic, we would love to have you onboard as one of our affiliate marketers.   We currently pay a generous 10% of the sales you generate via your website.  For website setups, we only pay 10% of the one-off setup fee.  We do not pay commission on the monthly hosting fee.  We will provide you with a tracking code URL link, which will track all traffic and any associated sales from your website.  

All registered affiliates agree not to use “Website Systems” in any paid sponsored link ads.  Sales commissions are added to the affiliate holders account immediately on order completion.   Although, should a problem arise with the order and it cannot be fulfilled, or the order is cancelled within the first 14 days, we reserve the right to cancel any associated sales commission due to the affiliate account holder for the failed sale.    

You agree not to use your own affiliate link to process orders for yourself.  Any commissions generated will be reversed.

Payments will be made within 30 days and thereafter once every thirty days, where the affiliates account balance is over £50.   You will need to generate £50 in commission, before you receive any payment from us.    Payments can be made via cheque or PayPal.

Money Back Guarantee

If for any reason, you are unhappy with the website systems or hosting packages we provide, you can cancel your services at anytime within the first 14 days, and we’ll give you a full refund, we can’t say fairer than that!    Simply e-mail us as terminations@websitesystems.co.uk and tell us what we did wrong, and we’ll give you a full refund, guaranteed.

Unfortunately, we cannot offer a 14-day money back guarantee for our Support Services, SEO Services or CPC Services due to the workload involved with these services.

Account Suspensions

Your account may be suspended if your monthly hosting fees are not received on time.   If you run behind in your scheduled monthly hosting fee payments, we will contact you to make payment.   If you do not settle your hosting fees within a reasonable time frame or multiple requests for payment have gone unanswered, then we may temporarily suspend your account.    Please do not worry; no website data will be lost during this suspension, although your website will not be accessible to anyone so you may lose out on sales.  Furthermore, you will not be able to login to your website admin system, e-mails, or e-mail control panel.   If this has happened to your website, please contact us at suspensions@websitesystem.co.uk  Once your account has been brought up to date, the suspension will be immediately lifted and your website and associated systems will be working as they should.     Under circumstances of non-payment we will always give you 7 days forewarning before your account is suspended, and we will contact you again when your account has gone into suspension.   If your account has been in suspension for over a year, without you making any contact, we may terminate your website system permanently and your system data will be lost forever.    Other reasons for account suspensions may include but are not limited to, selling of illegal products and suspected fraudulent activity, in either of these two cases, you may be given no warning that your account will be suspended, as such cases require more immediate action to be taken.

Account Terminations

If you are unhappy with the website system for any reason and would like to cancel your order within the first 14 days, please contact us at terminations@websitesystems.co.uk    You will receive a full refund.

For general terminations, you are completely free to terminate your contract with us whenever you like.   We don't ask for 30 days notice, like some unscrupulous providers.   Simply send us an e-mail to terminations@websitesystems.co.uk and once we have confirmed your request, you won't have to pay us a single penny more.    We will cancel your contract with immediate effect.  Please be aware that your hosting package or hosted website will cease to work from this moment, so please ensure any data you want to keep, is transferred or backed up before you ask us to terminate your account.  Your account will be deleted and no copies of your website data will be kept.


Fraudulent or illegal Activities

Your account may be suspended and then terminated with no forewarning, if we suspect you to be engaged in the selling of illegal products or other illegal activities or involved in suspected fraudulent activity or money laundering activities. In any of these cases, you may be given no forewarning that your account will be suspended, as such cases require more immediate action to be taken by us.  In these circumstances we reserve the right to terminate your account, and no refunds will be given in these circumstances.


Online Payments

We accept payments by PayPal.  We also accept debit and credit cards via SagePay.

All transactions are carried out on 3rd party SagePay or PayPal Servers.  These servers are fully SSL secure, so please rest assured, your personal banking details will be 100% secure.   You will be taken offsite briefly at the final stage of checkout, so that your order can be processed securely by our payment partners.    This is completely normal and a lot of online retailers choose this option of 3rd party offsite payment processing.  It is a lot safer and easier to implement on the website.   We do not carry out any transactions on our website directly.   Once your payment has been approved, you will automatically be re-directed back to WebsiteSystems.co.uk for your order confirmation.   You will also receive an e-mail confirmation almost immediately after placing your order.  We will then contact you within 24 hours by e-mail to arrange your new services.    


Licensing


The eCommerce systems we provide are based on free to use open source eCommerce platforms that have been released under the GNU General Public License.   

You agree to print out and read a copy of the GNU General Public License. 

You understand that you are paying for the setup and hosting services provided by us, and not for the actual free eCommerce platform. 


No Warranty


You understand and agree that because the systems that are setup and hosted via this website are free, open source ecommerce platforms that there is no warranty for any of the platforms, to the extent permitted by applicable law.   the platforms are provided on an "as is" basis and without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

The entire risk as to the quality and performance of the program lies with you, should the program prove defective, you agree to assume the cost of all necessary servicing, repair or correction. 

in no event unless required by applicable law or agreed to in writing will we be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the program (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the program to operate with any other programs).

You agree not to hold us liable in any way for any loss of data, functionality, or hosted services, and you agree not to hold us responsible or liable for any losses you occur as a direct result of such a loss of service.


Copyright


All the content on this website, including all text and images are copyright WebsiteSystems.   We reserve the right to update, change or modify any part of this website including our prices without prior notice.   You may download, view, and print a single copy of any of the content on this site for personal use only. Any of the above actions performed for commercial use are strictly prohibited. Any unauthorised sales, distributions, transfers, reproductions, publications, modifications or preparations of derivative works are strictly prohibited. Modification or copying of any HTML or source code is strictly prohibited.

Contacting Us

You can contact us by e-mail, telephone or by post.   

Our e-mail address is sales@websitesystems.co.uk

Our telephone number is (01400) 250 940.   (Standard UK Landline, Standard Call Charges will apply)

Please see the Contact Us page on this website for our full contact details.  


© Copyright WebsiteSystems 2016.  All Rights Reserved.

WebsiteSystems™ is a trading name of Ecommerce Websites Ltd.